Full Time - Sales Associate - Plumbing - Closing
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional service and help customers find products and services for home improvement projects. You welcome customers, answer questions, assist with selecting and handling merchandise, and help ensure customers receive their orders accurately and on time. The role involves organizing and replenishing merchandise, preparing products for customer needs, and guiding customers through shopping or checkout. Associates may cross-train in other store areas and perform other duties as assigned. The role may involve occasional travel to meetings, training, or neighboring stores, though regular travel is not required. Working conditions may include inside and outside environments, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking equipment. Associates must follow lifting guidelines, use team lifts or powered equipment when appropriate, and receive proper training before using powered equipment.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Identify empty shelf areas and replenish merchandise through down stocking.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help provide customer service.
- Prepare merchandise based on customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition assistance and trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broader discount platform
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- Life insurance
- Disability insurance
- Employee Assistance Program, including no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Learning and development opportunities
- Annual bonuses, deferred compensation, and grant awards may be available based on eligibility
- Business Travel Accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
