Full Time - Sales Associate - Plumbing - Closing
About The Position
As a Customer Service Associate in the Plumbing department, you welcome customers to Lowe’s and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them select and locate merchandise, and provide friendly, professional service. You may occasionally load merchandise, replenish shelves, process orders and deliveries, and prepare department merchandise to meet customer needs. Associates may be cross-trained in other store areas and may be assigned other duties. The role may involve working indoors and outdoors in varying weather and climate conditions, with exposure to noise and moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The pay range is $16.00–$16.15 per hour; starting pay may vary based on position, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help deliver customer service.
- Prepare department merchandise for customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and discount platform
- Potential annual bonuses, based on eligibility
- Potential enrollment in the Employee Stock Purchase Plan, based on eligibility
- Potential deferred compensation plan and grant awards, based on eligibility
- Flexible schedules
- Track to the Trades program
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
