Full Time - Sales Associate - Plumbing - Closing

Lowe's Companies, Inc. • Roanoke, VA

1d

About The Position

As a Customer Service Associate in the Plumbing department, you welcome customers, provide friendly and professional service, and help them find products and services for their home improvement needs. You listen to customers, answer questions, assist with merchandise, and help ensure their needs are met. The role may also involve occasional merchandise loading, replenishing shelves, processing orders and deliveries, and preparing merchandise to meet customer needs. Associates may cross-train in other store areas. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use team lifts when needed, and operate powered equipment only with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare merchandise based on customer needs, such as cutting and threading pipe.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Health insurance options
• Tuition assistance and other education support programs, including trade skills scholarships
• 401(k) retirement account with company match
• Employee Stock Purchase Plan
• 10% Associate Discount and broad discount platform
• Track to the Trades program
• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• Employee Assistance Program, including work/life services and no-cost counseling
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Learning and development opportunities
• Potential annual bonuses, deferred compensation plan, and grant awards, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed