Full Time - Sales Associate - Plumbing - Closing

Lowe's Home Centers • Hamburg, NY

6d

About The Position

As a Customer Service Associate in the Plumbing department, you help customers feel comfortable shopping at Lowe’s by combining attentive customer service with genuine care. You welcome customers, help them find products and services for home improvement projects, answer questions, and assist with selecting and handling merchandise. You also replenish shelves, process orders and deliveries accurately, and prepare merchandise based on customer needs, which may include cutting and threading pipe. The role may involve cross-functional training and assisting in other areas of the store. Daily responsibilities can vary by department and store needs.

The position does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors and involve varying weather conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts when needed. Powered equipment may be used with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare merchandise based on customer needs, including cutting and threading pipe where applicable.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Health insurance options
• Tuition assistance and other education support programs, including trade skills scholarships
• 401(k) retirement account with company match
• Employee Stock Purchase Plan (eligibility-based)
• 10% Lowe’s Associate Discount and broader discount platform
• Learning and development opportunities, including Track to the Trades
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• Employee Assistance Program, including work/life services and no-cost counseling
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Annual bonuses (discretionary and eligibility-based)
• Deferred compensation plan and grant awards (eligibility-based)
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed