Sales Associate, Part-Time - Santana Row

Reformation • San Jose, CA

1d • $16 - $25 • Onsite

About The Position

The Sales Associate executes efforts required to achieve individual sales goals while contributing to an elevated, customer-first in-store experience. The role represents Reformation as a brand ambassador, shares the company’s product and sustainability stories, and supports store operations, inventory accuracy, loss prevention, and brand standards. The position reports to the Store Manager and requires at least 20 hours per week across a minimum of three days, including weekends, with flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Motivation to take on new challenges and self-motivation toward work and career.
• Availability to work a minimum of 20 hours per week and at least three days per week, including weekends.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist with clientele generation through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Deliver and foster excellent client experiences with a customer-first mindset, building long-term loyal client relationships.
• Act as a brand ambassador by embodying brand values, engaging customers with the brand, sharing Reformation stories, and educating customers about sustainability.
• Maintain strong customer experience feedback and service evaluation scores through NPS.
• Support inventory accuracy and controls in the store.
• Contribute to loss prevention across the business.
• Uphold the time and attendance policy.
• Ensure the selling floor reflects brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate product feedback based on customer input to help improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Understand and reflect Reformation’s core values and culture.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Annual donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed