Sales Associate, Part-Time - Santana Row

Reformation • San Jose, CA

12h • Onsite

About The Position

The Sales Associate helps achieve individual sales goals while creating an elevated, customer-first in-store experience. The role represents Reformation’s brand values, engages customers with the brand and its sustainability story, and supports store operations and standards. The position reports to the Store Manager and requires availability for at least 20 hours per week across at least three days per week, including weekends. Scheduling may include days, nights, weekends, and holidays when required by business needs.

Requirements

• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• A driven approach to taking on new challenges and self-motivation for work and career.
• Availability to work at least 20 hours per week and at least three days per week, including weekends.
• Ability to work a flexible schedule that may include days, nights, weekends, and holidays as required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist with client generation through customer engagement.
• Create an in-store experience that surprises and delights customers.
• Deliver and foster an excellent customer experience, building long-term client relationships through a customer-first mindset.
• Act as a brand ambassador by embodying brand values, engaging customers, sharing Reformation’s stories, and educating them about sustainability.
• Maintain strong customer experience feedback and service evaluation scores through NPS.
• Support inventory accuracy and controls in the store.
• Contribute to loss prevention throughout the business.
• Uphold the time and attendance policy.
• Maintain selling-floor presentation in line with brand and concept standards.
• Share product knowledge with genuine enthusiasm.
• Communicate customer feedback about products to help improve products and merchandising.
• Help maintain an inspiring store environment where products are easily accessible.
• Reflect Reformation’s core values and culture in all work.
• Maintain a professional, healthy, and productive work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD in reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with colleagues around the world.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed