Sales Associate

Cedarhurst of Wichita•Wichita, KS

About The Position

The Sales Associate reports directly to the Director of Sales and supports occupancy growth by coordinating the move-in process for new residents and internal moves or transfers. The role assists with contracts, assessments, logistics, and apartment readiness, while maintaining smooth communication with residents, families, and staff. The Sales Associate champions the move-in experience, provides excellent customer service, and helps achieve budgeted occupancy goals in support of the community’s hospitality and resident-satisfaction commitments.

Requirements

High school diploma or GED.
Basic understanding of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Ability to walk or stand for extended periods and move throughout the community and resident apartments.
Ability to occasionally stoop, kneel, crouch, crawl, climb, or balance.
Ability to communicate effectively and identify and interpret written information.
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
Follow infection prevention and control protocols, including using personal protective equipment when necessary.
Participate in staff activities that foster teamwork, unity, and morale.
Stay current with training and ongoing education and pursue continuous learning.
Successful completion of required background checks, drug screening, and health assessments, and use of designated PPE as required.

Nice To Haves

Associate degree in business, marketing, communications, or a related field, or equivalent relevant experience.
Experience in sales or customer service, ideally in senior living, healthcare, or a hospitality-driven industry.

Responsibilities

Create resident contracts and coordinate the move-in process.
Champion move-ins and assist with new resident assessments.
Attend required trainings, team meetings, town hall meetings, and online learning activities.
Provide tours to prospects as needed.
Program resident pendants and activate key cards as needed.
Maintain marketing packets, collateral, and brochures as needed.
Communicate with residents, families, and team members in a kind, respectful, and effective manner.
Deliver excellent customer service and champion hospitality for residents, families, visitors, and vendors.
Follow up daily with new residents during their first week to assist with orientation and troubleshoot issues or concerns.
Assist with lead-generating events as determined by the Marketing team and Director of Sales.
Coordinate logistics, paperwork, and apartment readiness from deposit through move-in.
Support effective communication between community staff and residents’ families about residents’ physical, personal, and emotional wellbeing and care.
Work collaboratively, take management direction, and use initiative to support conflict intervention and resolution as needed.
Perform other duties as assigned.