Sales Associate

Castle Cars of Oak Lawn•Oak Lawn, IL

About The Position

The Sales Associate guides customers through vehicle purchases by building rapport, understanding their needs, helping them select suitable vehicles, and negotiating payment terms that fit their lifestyles and budgets. The role also supports customer satisfaction and loyalty through follow-up, referral development, and transitions to the Service Department for ongoing vehicle needs. The position involves consultative selling, developing customer relationships, learning vehicle features and options, and delivering professional demonstrations of new and used vehicles. The Sales Associate reports to the Sales Manager on objectives, planned activities, reviews, and analysis. Compensation is performance-based, with a stated range of $60,000–$100,000 and potential earnings up to $150,000 for top performers; actual pay may vary based on performance and location.

Requirements

Previous automotive sales experience.
Proven track record of strong performance.
Self-starter mentality and motivation to succeed.
Drive to become a product expert.
Excellent communication skills with customers and team members.
Professional, well-groomed personal appearance.
Ability to work flexible hours and weekends.
Valid driver’s license and ability to meet insurability guidelines.

Responsibilities

Use consultative selling skills to help customers select vehicles by asking questions and listening carefully.
Build and nurture customer relationships to develop a strong client base.
Learn product offerings, optional packages, and vehicle technologies, and conduct professional demonstrations of new and used vehicles.
Follow up with buyers to support customer satisfaction and referral business.
Address customer objections and negotiate payment terms suited to customer needs and budgets.
Help transition customers to the Service Department for vehicle needs.
Report objectives, planned activities, reviews, and analysis to the Sales Manager.