ACE SALES ASSOCIATE

HOUCHENS FOOD GROUP INC•Brookville, PA

12d•Onsite

About The Position

The Sales Associate serves customers in assigned departments or throughout the store, identifying their needs and providing helpful, knowledgeable, and friendly service. The associate maintains assigned merchandise areas, supports daily store operations, participates in team communications and training, and follows management direction. The role reports to the Floor Supervisor, Assistant Manager, and Store Manager. Shifts vary, and nights, weekends, and holidays are required. The position is subject to pre-employment background and drug screening.

Requirements

Communicate professionally with customers and team members.
Provide prompt, friendly, and attentive customer service.
Have strong organizational skills and attention to detail.
Be willing to learn all areas of the store and help train others.
Demonstrate a proven track record as a team player.
Maintain regular and prompt attendance.
Have flexible availability, including evenings, weekends, and holidays; nights and weekends are required.
Be able to run a register.
Stand for extended periods, walk, reach, and bend to perform job duties.
Move and handle merchandise and fixtures throughout the store, including lifting up to 40 pounds.

Nice To Haves

Knowledge and experience in various store departments is strongly desired.
Bilingual Spanish verbal and written communication skills are strongly preferred.

Responsibilities

Unload incoming trucks and put away merchandise as arranged by management.
Keep assigned departments clean, organized, and fully stocked; restock displays and monitor end caps and side wings.
Carry out daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
Participate in team huddles and store communications and share ideas for improvement with management.
Remove promotional bin tags and update price tags after sales events, flyers, and other promotions.
Handle special orders for non-stock items, consulting a manager before declining a customer request.
Watch for shoplifting and respond in accordance with company policy.
Provide helpful, knowledgeable, friendly customer service and greet customers promptly throughout the store.
Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to greet or acknowledge nearby customers.
Assist customers with simple complaints or concerns and involve a manager when needed.
Promote the Ace Rewards program, explain Ace Helpful Promises, use the Magic Question, and stay informed about promotions and advertisements.
Wear a radio and headset to communicate with associates and management; respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items and offer red shopping baskets.
Assist with training and developing peers.
Perform other tasks as directed by supervision.
Operate a register.