ACE SALES ASSOCIATE
About The Position
The ACE Sales Associate upholds the Core Values set by the management team. The primary responsibility is to Amaze Every Customer Every Time by engaging customers, determining their needs, and anticipating their requirements. Associates serve customers in assigned departments or storewide, provide advice and information, maintain merchandise displays and assigned departments, and support daily store operations. The role reports to the Floor Supervisor, Assistant Manager, and Store Manager. Shift varies. Associates provide helpful, knowledgeable, and friendly service; promote the Ace Rewards program and explain the Ace Helpful Promises; remain aware of promotions; and help customers with purchases, concerns, and heavy items. They also assist with truck unloading, stocking, special orders, loss prevention, peer development, and store communications. Job responsibilities may change based on business needs.
Requirements
- Ability to communicate professionally with customers and team members.
- Skill in providing prompt, friendly, and attentive customer service.
- Strong organizational skills and attention to detail.
- Willingness to learn all areas of the store and help train others.
- A proven track record of being a team player.
- Regular and punctual attendance.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to stand for extended periods, walk, reach, and bend while performing job duties.
- Ability to move and handle merchandise and fixtures throughout the store, including lifting up to 40 pounds.
- Subject to pre-employment background and drug screening.
Nice To Haves
- Knowledge and experience in various store departments is strongly desired.
- Bilingual Spanish verbal and written communication skills are strongly preferred.
Responsibilities
- Engage customers, determine their needs, and provide advice or information in assigned departments or throughout the store.
- Provide prompt, helpful, knowledgeable, friendly, polite, and attentive customer service; greet or acknowledge customers within five feet.
- Demonstrate the S.A.L.E.S. process and promote Ace Rewards, the Ace Helpful Promises, and the Magic Question.
- Maintain assigned departments so they are clean, organized, and fully stocked.
- Help unload incoming trucks and put away merchandise as arranged by management.
- Restock displays, monitor end caps and side wings, and remove promotional bin tags and price tags as required after sales events.
- Handle special orders for non-stock items and consult a floor manager or other manager before declining a customer request.
- Watch for shoplifting and take action consistent with company policy.
- Carry out daily operational goals and priorities with a sense of urgency and attention to detail.
- Work collaboratively with the retail team, participate in daily huddles and store initiatives, and share improvement ideas with management.
- Assist customers with simple complaints or concerns and involve a manager when needed.
- Maintain awareness of promotions and advertisements to inform customers about sales.
- Wear a radio and headset to communicate effectively with associates and management.
- Respond to Customer Coordinator questions as needed.
- Assist customers with large or heavy items and offer them a red shopping basket.
- Assist in training and developing peers.
- Complete other tasks assigned by supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
