Ace Sales Associate
About The Position
The Ace Sales Associate upholds the Core Values determined by the management team, with the primary responsibility of amazing every customer, every time. Associates engage customers, determine their needs, and project requirements while maintaining shelves and inventory, keeping the store clean and presentable, and providing fast, friendly service at the cash register. The role supports daily store operations by stocking and organizing merchandise, assisting with deliveries, handling special orders, maintaining displays, and following store policies and safety procedures. Associates provide product guidance and attentive customer service, participate in sales promotions and team activities, and perform cashier duties, including processing payments, refunds, and merchandise credits. The position may also involve operating a forklift safely as needed.
Requirements
- Cashier experience in a similar position or proficiency in a similar task.
- Exceptional customer service skills and the ability to help maintain a customer-focused culture.
- Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
- Willingness to learn all areas of the store and help train others.
- Skill in providing prompt, friendly, and attentive customer service.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, people in different company roles, vendors, guests, and ACE corporate representatives.
- Regular and prompt attendance.
- Ability to work a flexible schedule of nights, days, weekends, and holidays.
Nice To Haves
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Unload incoming trucks and put away merchandise as arranged by management.
- Keep the assigned department clean, organized, and fully stocked; restock displays and monitor end caps and side wings.
- Carry out daily operational goals and priorities with urgency and attention to detail.
- Work cooperatively with the retail team, participate in daily huddles, and share improvement ideas with management.
- Remove promotional bin tags and price tags when required after sales events and flyers.
- Handle special orders for non-stock items and consult a floor manager or store manager before declining a customer request.
- Watch for shoplifting and take action consistent with company policy.
- Provide helpful, knowledgeable, friendly service; greet customers, offer advice, and serve customers in assigned departments or throughout the store.
- Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to greet or acknowledge nearby customers.
- Promote the Ace Rewards program, describe Ace Helpful Promises, and use the Magic Question.
- Wear a radio and headset to communicate effectively with associates and management.
- Assist customers with large or heavy items and offer them a red shopping basket.
- Operate a forklift safely as needed to stock and store products.
- Assist with training and developing peers.
- Accurately handle cash, checks, and other payments; process refunds and issue in-store merchandise credit for returned merchandise.
- Process credit card transactions, manufacturer coupons, personal checks, and vendor check-in transactions according to company standards and policies.
- Verify the cash drawer at the beginning and end of each shift and immediately report inaccuracies to the manager on duty.
- Know and participate in sales promotions and campaigns; practice suggestive selling and build customer relations.
- Be aware of sales goals and performance against those goals.
- Follow applicable city, county, state, and federal laws affecting store operations.
- Maintain a neat appearance and wear the company uniform and nametag.
- Address customer complaints positively and document them for Store Manager follow-up when necessary.
- Keep the work area free of litter and spills, ensure equipment is clean and sanitized, and confirm equipment is in working condition.
- Face, front, and dust merchandise near the register.
- Follow company transaction policies and procedures and store safety and emergency procedures.
- Clean counter surfaces, store equipment, restrooms, and other areas as assigned.
- Participate in store sales-building, customer-service, and team-building activities, as well as store communications and initiatives.
- Live and exemplify the company's core values.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
