Ace Sales Associate
About The Position
The Ace Sales Associate upholds the Core Values established by the management team, with the primary responsibility of Amaze Every Customer Every Time. The role engages customers, determines their needs, and anticipates requirements while providing fast, friendly service at the cash register. Associates also maintain merchandise, inventory, department organization, and the overall appearance and cleanliness of the store. The position supports daily store operations by stocking and organizing merchandise, assisting with incoming deliveries, handling special orders, operating a forklift when needed, and completing sales and payment transactions according to company policies. Associates help customers throughout the store, participate in promotions and store initiatives, support team development, and follow applicable laws and safety procedures.
Requirements
- Cashier experience in a similar position or proficiency in a similar task.
- Exceptional customer service skills and the ability to help maintain a customer-focused culture.
- Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
- Willingness to learn all areas of the store and help train others.
- Ability to provide prompt, friendly, and attentive customer service.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, people in different company roles, vendors, guests, and ACE corporate representatives.
- Regular and prompt attendance.
- Ability to work a flexible schedule that includes nights, days, weekends, and holidays.
Nice To Haves
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Unload incoming trucks and put away merchandise as arranged by management.
- Keep assigned departments clean, organized, and fully stocked; restock displays and monitor end caps and side wings.
- Carry out daily operational goals and priorities with urgency and attention to detail.
- Participate in team activities, including daily huddles, communication initiatives, and sharing improvement ideas with management.
- Remove promotional bin tags and price tags as required after sales events and flyers.
- Handle special orders for non-stock items and consult a floor manager or store manager before telling a customer an item cannot be provided.
- Watch for and discourage shoplifting in accordance with company policy.
- Provide helpful, knowledgeable, friendly service; greet and assist customers in assigned departments or throughout the store.
- Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to greet or acknowledge nearby customers.
- Promote the Ace Rewards program, explain the Ace Helpful Promise(s), and use the Magic Question.
- Wear a radio and headset to communicate with associates and management.
- Help customers with large or heavy items and offer them a red shopping basket.
- Operate a forklift safely when needed to stock and store products.
- Assist with training and developing peers.
- Accurately handle money, checks, refunds, merchandise credits, credit card transactions, manufacturer coupons, personal checks, and vendor check-ins in accordance with company standards and policies.
- Verify the cash drawer at the beginning and end of each shift and immediately report inaccuracies to the manager on duty.
- Learn and participate in sales promotions and campaigns, practice suggestive selling, build customer relationships, and monitor sales goals.
- Follow applicable city, county, state, and federal laws affecting store operations.
- Maintain a neat appearance and wear the company uniform and nametag.
- Address customer complaints positively and document them for Store Manager follow-up when necessary.
- Keep the work area free of litter and spills; sanitize equipment, keep it free of dirt, and ensure it is in working condition.
- Face, front, and dust merchandise near the register area.
- Follow company transaction policies and procedures and store safety and emergency procedures.
- Clean counter surfaces, store equipment, restrooms, and other areas as assigned.
- Participate in store sales-building, customer-service, and team-building activities.
- Live and exemplify the company's core values.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
