Ace Sales Associate

Houchens Food Group•Brookville, PA

10d

About The Position

The Ace Sales Associate upholds the Core Values established by management and helps deliver the Houchens Ace Hardware goal of “Amaze Every Customer Every Time.” The role focuses on engaging customers, identifying their needs, providing helpful product advice, and maintaining assigned departments. Associates support daily store operations, merchandise stocking and organization, customer service, sales initiatives, and peer training. The position reports to the Floor Supervisor, Assistant Manager, and Store Manager. Shifts vary, and availability must include evenings, weekends, and holidays.

Requirements

Ability to communicate professionally with customers and team members.
Skill in providing prompt, friendly, and attentive customer service.
Strong organizational skills and attention to detail.
Willingness to learn all areas of the store and help train others.
Demonstrated ability to work as part of a team.
Regular and prompt attendance.
Flexible availability, including evenings, weekends, and holidays; nights and weekends are required.
Ability to operate a register.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures throughout the store, including lifting up to 40 pounds.
Subject to pre-employment background and drug screening.

Nice To Haves

Knowledge and experience in various store departments.
Bilingual Spanish verbal and written communication skills.

Responsibilities

Engage customers, determine their needs, and provide helpful, knowledgeable, and friendly service.
Serve customers in assigned departments or storewide, greet customers promptly, and provide product advice or information.
Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to acknowledge customers within five feet.
Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
Stay informed about promotions and advertisements and inform customers about special sales.
Help unload incoming trucks and put away merchandise as directed by management.
Keep assigned departments clean, organized, and fully stocked; restock displays and monitor end caps and side wings.
Remove promotional bin tags and update price tags as needed after sales events and flyers.
Handle special orders for non-stock items.
Carry out daily operational goals and priorities with urgency and attention to detail.
Work cooperatively with the retail team, participate in daily huddles and store communications, and share improvement ideas with management.
Avoid personal conversations with coworkers on the sales floor and remain positioned to observe and assist customers.
Follow company policy to discourage shoplifting and remain attentive to activity in the store.
Assist customers with simple complaints or concerns and involve a manager when needed.
Wear a radio and headset to communicate effectively with associates and management, and respond to Customer Coordinator questions as needed.
Help customers with large or heavy items and offer them a red shopping basket.
Assist with training and developing peers.
Perform other assigned tasks as directed by supervision.