Ace Sales Associate
About The Position
The Ace Sales Associate upholds the Core Values established by the management team, with the primary responsibility of amazing every customer every time. Associates engage customers, determine their needs, and anticipate requirements while providing fast, friendly service at the cash register. They also maintain shelves and inventory, keep assigned areas clean, organized, and stocked, and contribute to the overall appearance and operation of the store. The role includes assisting customers throughout assigned departments or storewide, handling merchandise and special orders, maintaining displays, and completing cashiering and payment transactions in accordance with company policies. Associates work collaboratively with the retail team, support store sales and customer-service initiatives, and follow safety procedures and applicable laws. The position requires a flexible schedule that may include days, nights, weekends, and holidays.
Requirements
- Cashier experience in a similar position or proficiency in a similar task.
- Exceptional customer-service skills and the ability to help maintain a customer-focused culture.
- Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
- Willingness to learn all areas of the store and help train others.
- Skill in providing prompt, friendly, and attentive customer service.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, people in differing company roles, vendors, guests, and ACE corporate representatives.
- Regular and prompt attendance.
- Ability to work a flexible schedule of nights, days, weekends, and holidays.
Nice To Haves
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Help unload incoming trucks and put away merchandise as arranged by management.
- Keep the assigned department clean, organized, and fully stocked.
- Carry out daily operational goals and priorities assigned by store management, working with urgency and attention to detail.
- Work cooperatively with the retail team, participate in daily huddles, and share ideas for improvement with management.
- Remove promotional bin tags and price tags as required after sales events and flyers.
- Restock merchandise displays and monitor end caps and side wings.
- Handle special orders for non-stock items and consult a floor manager, assistant manager, or store manager before declining a customer request.
- Watch for shoplifting and respond in accordance with company policy.
- Provide helpful, knowledgeable, friendly service and greet customers in assigned departments or storewide.
- Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to greet or acknowledge nearby customers.
- Promote the Ace Rewards program, describe the Ace Helpful Promise(s), and use the Magic Question.
- Wear a radio and headset to communicate with associates and management.
- Assist customers with large or heavy items and offer them a red shopping basket.
- Operate a forklift safely as needed to stock and store products.
- Assist with training and developing peers.
- Accurately handle cash, checks, and other payments; process refunds and issue in-store merchandise credit for returned merchandise.
- Process credit card transactions, manufacturer coupons, personal checks, and vendor check-ins according to company standards and policies.
- Verify the cash drawer at the beginning and end of each shift and promptly report inaccuracies to the manager on duty.
- Participate in sales promotions and campaigns, practice suggestive selling, build customer relationships, and monitor sales goals and performance.
- Follow applicable city, county, state, and federal laws affecting store operations.
- Maintain a neat appearance and wear the company uniform and nametag.
- Address customer complaints positively and document them for Store Manager follow-up when necessary.
- Keep the work area free of litter and spills, sanitize and clean equipment, and ensure equipment is in working condition.
- Face, front, and dust merchandise near the register area.
- Follow company transaction policies and procedures and store safety and emergency procedures.
- Clean counter surfaces, store equipment, restrooms, and other areas as assigned.
- Participate in store sales-building, customer-service, and team-building activities, as well as store communications and initiatives.
- Live and exemplify the company’s core values.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
