Ace Sales Associate
About The Position
The Ace Sales Associate upholds the Core Values established by the management team, with the primary responsibility of amazing every customer, every time. The role engages customers, determines their needs, and helps identify appropriate products. Associates also manage merchandise and inventory, maintain store appearance and cleanliness, and provide fast, friendly service at the cash register. The position supports daily store operations by stocking and organizing merchandise, assisting customers throughout the store, operating the register and handling payments, participating in sales promotions, and working collaboratively with the retail team. Associates follow company policies and applicable laws, maintain a neat appearance and a safe, clean work area, and may operate a forklift as needed.
Requirements
- Cashier experience in a similar position or proficiency in a similar task.
- Exceptional customer-service skills and the ability to help maintain a customer-focused culture.
- Ability to use a cash register or POS system, computer, telephone, and other equipment as needed.
- Willingness to learn all areas of the store and help train others.
- Ability to provide prompt, friendly, and attentive customer service.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, people in different company roles, vendors, guests, and ACE corporate representatives.
- Regular and prompt attendance.
- Ability to work a flexible schedule including nights, days, weekends, and holidays.
Nice To Haves
- Bilingual Spanish verbal and written communication skills.
Responsibilities
- Help unload incoming trucks and put away merchandise as arranged by management.
- Keep the assigned department clean, organized, and fully stocked; restock displays and monitor end caps and side wings.
- Carry out daily operational goals and priorities assigned by store management, working with urgency and attention to detail.
- Work cooperatively as part of the retail team, participate in daily huddles, and share improvement ideas with management.
- Remove promotional bin tags and update price tags as required after sales events and flyers.
- Handle special orders for non-stock items and consult a floor manager or store manager before declining a customer request.
- Watch for shoplifting and take action consistent with company policy to discourage it.
- Provide helpful, knowledgeable, friendly service; greet customers, determine their needs, and offer advice or information in assigned departments or storewide.
- Demonstrate the S.A.L.E.S. process and use the Five Foot Rule to greet or acknowledge nearby customers.
- Promote the Ace Rewards program, explain the Ace Helpful Promises, and use the Magic Question.
- Wear a radio and headset to communicate effectively with associates and management.
- Assist customers with large or heavy items and offer them a red shopping basket.
- Operate a forklift safely as needed to stock and store products.
- Assist in training and developing peers.
- Accurately handle cash, checks, and other payments; process refunds and issue in-store merchandise credit for returned merchandise.
- Process credit-card transactions, manufacturer coupons, personal checks, and vendor check-ins according to company standards and policies.
- Verify cash drawer accuracy at the beginning and end of each shift and immediately report discrepancies to the manager on duty.
- Know and participate in sales promotions and campaigns; use suggestive selling, build customer relationships, and stay aware of sales goals and performance.
- Follow applicable city, county, state, and federal laws affecting store operations.
- Maintain a neat personal appearance and wear the company uniform and nametag.
- Address customer complaints positively and document them for Store Manager follow-up when needed.
- Keep work areas free of litter and spills; ensure equipment is clean, sanitized, and in working condition.
- Face, front, and dust merchandise near the register.
- Follow company transaction policies and procedures and store safety and emergency procedures, including incident-reporting protocols.
- Clean counter surfaces, store equipment, and restrooms, and perform other assigned duties.
- Participate in store sales-building, customer-service, team-building, and communication activities and initiatives.
- Live and exemplify the company's Core Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
