Sales Associate eComPhone - Land Rover New Rochelle

AutoNation • New Rochelle, NY

1d • $5,500 - $11,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate helps customers select a vehicle, discuss terms and payment options suited to their needs and budgets, and complete the sale. The role also includes providing an exceptional experience before and after purchase, following up to confirm customer satisfaction, building customer loyalty, and helping transition customers to the Service department. AutoNation describes its workplace as supportive, collaborative, and focused on trust, transparency, and teamwork.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and motivation to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner across online, phone, and in-person channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, lifestyles, and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department to support their vehicle ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation of $5,500–$11,000 per month.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts and offers through YouDecide.
• Career paths into finance, management, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED