Sales Associate - Mazda

Bob Moore Auto Group, LLC•Oklahoma City, OK

About The Position

The Sales Associate sells Mazda vehicles by following dealership and manufacturer sales processes, engaging with customers, and maintaining contact through in-person, phone, mail, email, and virtual channels. The role includes developing product knowledge, prospecting for new clients, supporting customers through vehicle purchases and trade-ins, preparing sales paperwork, and delivering vehicles. The employee is also expected to improve personal selling skills, follow safety precautions, and perform other duties assigned by the manager. The position requires a valid, unrestricted driver’s license and previous automotive sales or customer service experience. A high school diploma or GED is preferred, or equivalent work experience. The role involves frequent customer and coworker communication, use of third-party video software and online platforms, and physical activity including standing, walking, bending, lifting, and driving. Work is frequently exposed to outdoor weather conditions, with occasional exposure to fumes, airborne particles, and extreme temperatures. Travel within or outside the area may be required but is infrequent.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot video demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and a positive can-do attitude.
Ability to set a positive example through servant-leadership behaviors in daily actions and decisions.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting more than 100 lbs. with proper assistance.

Nice To Haves

High school diploma or GED, or equivalent work experience.

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Proactively engage customers and maintain regular contact through floor time, phone calls, direct mail, email, virtual visits, and company-designated third-party software and online platforms.
Obtain training needed for factory qualifications and product knowledge for each model sold.
Contact previous customers regularly and as scheduled, and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present customer purchase offers to management.
Prepare and process paperwork required to complete vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multi-factor authentication to add security to company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.