Sales Associate - Mazda

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate sells Mazda vehicles by following the dealership’s sales process and engaging with customers in person and through phone, direct mail, email, virtual visits, and online platforms. The role includes developing product knowledge, building and maintaining customer relationships, prospecting for new clients, preparing sales paperwork, and delivering vehicles. The associate also uses a personal device for multi-factor authentication to access company networks and sites, follows safety precautions, and works to improve selling skills. The position may involve infrequent travel within or outside the area.

Requirements

Valid, unrestricted driver’s license suitable for operating company-owned vehicles and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive attitude.
Ability to set a positive example through servant-leadership behaviors.
Ability to meet the physical demands of standing, walking, talking, hearing, using hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
Ability to regularly lift or move up to 25 lbs., frequently lift up to 50 lbs., and occasionally lift more than 100 lbs. with proper assistance.
Close and distance vision.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High school diploma or GED, and/or equivalent work experience is preferred.

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Proactively engage customers and maintain contact through floor time, phone calls, direct mail, email, virtual visits, and company-designated online platforms.
Complete training for factory qualifications and develop product knowledge for each model sold.
Contact previous customers on a regular, scheduled basis and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present customer offers to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multi-factor authentication for company network and site access.
Work to improve personal selling skills and enforce safety precautions in the work area.
Perform other duties as assigned by the manager.