Sales Associate FT (Laduree - Design District)
About The Position
Ladurée, a luxury French company known for its macarons and pastries, is hiring a full-time Sales Associate for its Miami Design District location. The role focuses on helping customers find suitable products, answering questions, resolving complaints, and delivering excellent customer service while meeting store sales goals. The associate is expected to stay informed about product features and maintain high standards of store presentation. The position also includes preparing and serving beverages, maintaining an organized workstation and assigned sales areas, processing point-of-sale purchases, and following inventory control procedures. Associates work collaboratively with coworkers and build productive relationships with customers.
Requirements
- Proven work experience as a retail sales associate, sales representative, or in a similar role.
- Basic understanding of sales principles and customer service practices.
- Proficiency in English.
- Basic math skills.
- Working knowledge of customer and market dynamics and requirements.
- Solid communication and interpersonal skills.
- Friendly, energetic personality with a customer-service focus.
- Ability to perform under pressure and address complaints in a timely manner.
- Availability to work flexible shifts.
- High school degree.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers’ needs and provide assistance and information about product features.
- Welcome customers to the store and answer their questions.
- Follow and achieve department sales goals on a monthly, quarterly, and yearly basis.
- Take additional steps to drive sales.
- Maintain assigned areas in an in-stock and presentable condition.
- Prepare and serve beverages, including coffee, tea, and house specialties.
- Maintain a clean and organized workstation.
- Remain knowledgeable about products offered and discuss available options.
- Process point-of-sale purchases.
- Work with coworkers to ensure proper customer service.
- Build productive, trusting relationships with customers.
- Comply with inventory control procedures.
- Promptly resolve customer complaints and support client satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
