Sales Associate - Miami Design District

Richemont • Miami, FL

3d

About The Position

As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets and proactively develops a client portfolio. The role ensures a distinctive client experience across all touchpoints and contributes to the boutique’s daily operations.

The Sales Associate provides exceptional customer service before, during, and after sales, adapts to clients’ needs, and supports client relationship management through accurate data capture and follow-up. The position also participates in boutique operations, including security and operational procedures, merchandising, inventory, and special projects.

The role requires 2 to 5 years of luxury retail experience, strong interpersonal and communication skills, attention to detail, and the ability to work in a fast-paced retail environment. The associate must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences. The expected hourly range is $26–$28, with commission and overtime eligibility.

Requirements

• 2 to 5 years of previous experience in luxury retail.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Maintain a professional demeanor and uphold the Cartier image as a Brand Ambassador.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Nice To Haves

• College degree preferred.
• SAP knowledge preferred.
• Additional language skills are a plus.
• General knowledge of timepiece movements preferred.

Responsibilities

• Consistently achieve or exceed monthly sales targets set by management.
• Provide outstanding customer service, including greeting and acknowledging clients, maintaining product knowledge, and supporting clients before, during, and after sales.
• Adapt the sales approach to clients’ needs and motivations; negotiate and handle objections.
• Assist after-sales clients in accordance with Maison values, provide recommendations, and support an exceptional client experience.
• Stay current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management on plans for clients and prospects.
• Accurately capture client data for follow-up and relationship building using available tools.
• Resolve client issues and concerns appropriately and escalate them to management as needed.
• Partner with management to plan and participate in in-store and offsite events and networking.
• Follow Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique setup and breakdown and communicate maintenance issues.
• Assist with merchandising and daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts to help prepare for successful audits.
• Assist with special projects, including price changes and back-office responsibilities.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed