About The Position

The Sales Associate supports store sales performance, delivers an exceptional customer experience, and performs day-to-day store operations. The role follows customer engagement strategies and maintains merchandising standards to create a positive in-store experience. The position requires a flexible schedule with a minimum availability of 12 hours per week, including one weekend day.

Requirements

  • Must be at least 16 years of age.
  • Must be available to work at least 12 hours per week, including one weekend day; additional availability is a plus.
  • Ability to communicate clearly and respectfully with customers and team members.
  • Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
  • Ability to stand and move throughout the store during scheduled shifts.
  • Ability to maneuver or lift 25 pounds regularly and up to 50 pounds occasionally.
  • Ability to push and pull full racks of merchandise.
  • Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
  • Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
  • Vision to read labels accurately, assist customers, and complete detail-oriented tasks.
  • Ability to use fine manipulation and grasp items to sort and organize clothing, place items on hangers, and fold merchandise.

Nice To Haves

  • Additional schedule availability beyond the 12-hour weekly minimum.

Responsibilities

  • Deliver excellent customer service and uphold retail standards that align the in-store experience with company expectations.
  • Initiate conversations with customers, build relationships, learn their interests, and suggest relevant products.
  • Assist customers in the fitting room and recommend products suited to their needs and preferences through suggestive selling.
  • Promote the rewards program, build brand loyalty, and meet weekly loyalty sign-up goals.
  • Learn about new products and trends and provide information and advice about product performance, features, and specifications.
  • Achieve personal sales targets and contribute to overall store performance.
  • Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
  • Assist with assigned opening and closing procedures, process transactions accurately, handle cash, and maintain point-of-sale integrity.
  • Follow company and store policies, processes, and procedures.
  • Respond promptly to customer or employee injuries and report them immediately to the manager on duty.
  • Participate in Loss Prevention Audits and follow loss prevention policies to minimize store shrink.
  • Arrive on time for scheduled shifts and work a flexible schedule to meet business needs.
  • Communicate clearly and respectfully with customers and team members.
  • Use store technology and equipment, including cash registers, computers, phones, and scanners.
  • Move throughout the store to assist customers, retrieve merchandise, and recover the store; lift and carry merchandise; push and pull merchandise racks; reach, bend, crouch, and perform other tasks needed to restock and maintain cleanliness.
  • Occasionally perform manual labor to assemble displays or rearrange the store layout.
  • Use vision and fine-motor skills to read labels, assist customers, sort and organize clothing, place items on hangers, and fold merchandise.

Benefits

  • 401(k) with company match
  • Employee assistance program
  • Employee discounts
  • Flexible schedule
  • Annual merit increase or bonus based on performance
  • Four weeks of paid parental leave for eligible employees who are new parents
  • Flexible Fridays
  • Tuition reimbursement
  • Resources supporting physical, emotional, social, and financial wellbeing
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