Sales Associate - Orlando

Richemont•Orlando, FL

5d•Onsite

About The Position

As a Cartier Maison Ambassador, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, and delivers a distinctive client experience across all touchpoints. The role also participates in the boutique’s daily operations, including setup, merchandising, inventory, and compliance with security and operating procedures. The Sales Associate builds new and existing client relationships through exceptional service, accurate client-data capture, and Maison-specific CRM initiatives. The position works with Management on client plans, events, and networking, resolves client concerns appropriately, and supports after-sales clients in accordance with Maison values. The role is based in the Orlando, Florida boutique and reports to the Sales Experience Manager. The position requires availability for retail hours, including weekends, and travel for trainings, client events, and conferences. Compensation is $28–$30 per hour.

Requirements

2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment.
Computer and internet proficiency.
MS Office experience.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to manage multiple tasks simultaneously and precisely.
Self-starter with a team-player approach.
Availability to work retail hours, including weekends, and to travel for trainings, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Achieve and/or exceed monthly sales targets set by management.
Provide outstanding customer service before, during, and after sales, including support for after-sales clients when a dedicated area or staff is unavailable.
Adapt the sales approach to clients’ needs and motivations, negotiate, and handle objections.
Act as a referent for after-sales clients and provide recommendations that support an exceptional client experience.
Stay current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with Management on plans for clients and prospects.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues and concerns, escalating them to Management as needed.
Partner with Management to develop and support participation in in-store and offsite events and networking.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts to support successful audits.
Assist with special projects, such as price changes and back-office responsibilities.
Maintain a professional demeanor and uphold the Cartier image as a Brand Ambassador.