Sales Associate - White House Black Market

Chicos Fas•Germantown, TN

3d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role contributes to an excellent customer experience and store profitability through sales, product knowledge, styling, service, and operational support. The associate helps customers find merchandise suited to their needs, maintains store presentation and standards, supports transactions and fulfillment, and builds lasting customer relationships. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience.

Responsibilities

Meet company sales goals by using sales techniques, sharing product knowledge, and recommending or locating merchandise based on customer needs.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, monthly store sets, and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other applicable operations.
Reinforce purchasing decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style offerings in-store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.