Sales Associate - White House Black Market
About The Position
The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with the company’s values and guiding principles informing store operations. The role helps deliver an excellent customer experience and maximum profitability. The Sales Associate meets sales goals through customer service, product knowledge, merchandise recommendations, and sales techniques; maintains standards for merchandise, pricing, presentation, and loss prevention; and contributes to visual and store operations. The position provides personal service across in-store and online channels, resolves customer concerns, supports efficient checkout, builds client relationships, and promotes rewards and add-on sales. It also supports replenishment, fulfillment, visual directives, and boutique organization. The role calls for collaboration, openness to feedback, and pursuit of development opportunities. Duties may vary by brand, and other duties may be assigned. Applications may be reviewed when an opening becomes available; the position applied for may not currently be open.
Requirements
- Must be at least 16 years of age.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers, Associates, and Management.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to walk and stand constantly (67–100% of an 8-hour shift).
- Ability to lift up to 50 lbs. occasionally (1–33% of an 8-hour shift).
- Ability to climb frequently (34–66% of an 8-hour shift).
Nice To Haves
- Retail or sales experience preferred.
Responsibilities
- Meet company sales goals using sales techniques and product knowledge; recommend merchandise or help customers locate items based on their needs and preferences.
- Maintain knowledge of current sales and promotions, pricing, and visual standards.
- Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
- Participate in visual directives, including monthly store sets and zone maintenance.
- Model and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
- Ensure prompt resolution of customer concerns.
- Provide a fast and efficient register experience while following applicable policies and procedures.
- Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
- Sign clients up for the reward program.
- Build and maintain customer relationships through clienteling, wardrobing, and consistent communication using the customer book.
- Maintain knowledge of current product fit and style assortment offerings in store and online.
- Support replenishment activities to keep the store full and abundant.
- Assist with locate fulfillment.
- Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
- Help maintain boutique cleanliness and organization.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
Benefits
- Accommodation is available to applicants with disabilities during the employment application process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
