Sales Associate- White House Black Market
About The Position
The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on providing a great customer experience and maximizing profitability. The position may be found in multiple brands, and some duties may vary by brand. The Sales Associate drives sales through product knowledge and sales techniques, helps customers select or locate merchandise, maintains awareness of promotions and store standards, and contributes to visual presentation, replenishment, and loss prevention. The role also provides personal service across channels, resolves customer concerns, handles transactions, builds customer relationships, and supports store organization and teamwork.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Excellent communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers, Associates, and Management.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Retail or sales experience preferred.
Responsibilities
- Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
- Maintain knowledge of current sales and promotions, pricing, and visual standards.
- Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
- Participate in visual directives, including monthly store sets and zone maintenance.
- Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
- Ensure prompt resolution of customer concerns.
- Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, security, and other operations.
- Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
- Enroll clients in the reward program.
- Build and maintain a customer following through clienteling and wardrobing.
- Know current product fit and style assortment offerings in store and online.
- Maintain consistent client communication using the customer book.
- Support replenishment activities to keep the store full and abundant.
- Assist with locate fulfillment.
- Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
- Help maintain boutique cleanliness and organization.
- Promote an inclusive, collaborative approach to problem solving.
- Seek personal development opportunities and solicit feedback.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
