Full Time - Sales Associate - Plumbing - Day
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with locating and handling merchandise, and help guide customers through shopping or checkout. You may spend most of your time listening to customers, answering questions, and organizing merchandise, with daily duties varying by department. You may also occasionally load merchandise, replenish shelves, process orders and deliveries, and prepare merchandise based on customer needs, such as cutting and threading pipe. Associates may cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors and involve varying weather, noise, and moving equipment or objects. Lifting methods depend on role, weight, and volume; single lifts are limited to 75 pounds, with minimal team lifting beginning at 75 pounds or when needed. Use powered equipment when required, with proper training or trained assistance.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise based on customer needs, including cutting and threading pipe as applicable to the Plumbing department.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
