Full Time - Sales Associate - Plumbing - Day
About The Position
As a Customer Service Associate in the Plumbing department, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, help them locate and select merchandise, and occasionally load merchandise. You also organize and replenish merchandise, process orders and deliveries, prepare products based on customer needs, and guide customers through shopping or checkout. Department assignments and daily responsibilities may vary according to hiring needs and skillsets. Associates may cross-train in other store areas and perform other duties as assigned. The role may involve occasional travel to meetings, training, or neighboring stores. Work conditions vary by location and may include indoor and outdoor weather, extreme temperatures, moisture, wind, noise, and moving or shaking objects and equipment. Lifting limits and equipment-use guidelines apply.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help deliver customer service.
- Prepare merchandise according to customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Perform other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% associate discount
- Track to the Trades program
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
