Sales Associate - Mini Stevens Creek
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience while delivering exceptional customer service. The position begins with a store- and location-dependent base salary or hourly rate, plus bonuses tied to units sold, customer service scores, and other factors. Sales results are reviewed monthly with a manager. Beginning in month four, the role moves to the store’s commission pay plan, with compensation based on factors including gross profit and customer service. Estimated income is $2,000–$5,000 per month.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Sales or customer service experience.
Responsibilities
- Respond to customer leads in a timely manner.
- Answer customer questions and provide vehicle-purchase information.
- Guide customers from online or phone contact to an in-store experience.
- Deliver an exceptional customer experience.
- Follow up with customers.
- Work toward targeted sales goals.
Benefits
- Competitive compensation and 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
