Sales Associate - Mercedes-Benz Stevens Creek

AutoNation • San Jose, CA

1d • $3,000 - $8,000

About The Position

The e-Commerce Sales Associate at Mercedes-Benz Stevens Creek helps customers purchase vehicles through online, phone, and in-person interactions in a no-haggle sales environment. The role involves responding promptly to customer leads, answering questions, sharing information, and guiding prospective buyers from initial phone or internet contact to an in-store experience.

Associates use communication and listening skills to help customers choose vehicles, discuss terms and payment options suited to their budgets and expectations, and close sales. They provide support before and after the purchase, follow up to check customer satisfaction, encourage customer loyalty, and help transition customers to the Service department. This is a commission role with estimated earnings of $3,000–$8,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person channels.
• Answer customer questions and provide vehicle and purchasing information.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers after purchase to ensure satisfaction and build loyalty.
• Help transition customers to the Service department to support their vehicle ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive benefits and compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discount offers through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED