Black Friday Sales Associate - Natick Mall

PACSUN•Natick, MA

15h•Onsite

About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, and provides an exceptional customer experience. The role also executes initiatives and tasks assigned by the leadership team and contributes as a positive member of the store team. Associates deliver engaging, positive, and authentic customer experiences; focus on full-price selling while remaining aware of product value and promotions; address customer situations in accordance with company policies; and complete assigned tasks efficiently. They execute visual directives, maintain store organization and cleanliness, uphold company and loss-prevention policies, and share customer feedback with leadership. The role supports store sales and operational goals, participates in company and store contests and events, stays current on financial goals, and executes digital sales strategies such as ship-from-store and BOPIS. Associates represent the PacSun brand, follow employee appearance guidelines, contribute to a positive working environment, and take initiative to learn about products, brands, fashion, and trends. This is a part-time position requiring availability for 20–40 hours per week, including flexibility to work weekends, nights, and peak holiday periods. The position involves physical activity and working in open environments with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with schedule flexibility, including weekends, nights, and peak holiday periods.
Frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
Frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, use hands to handle objects, reach, twist, and squat; and maneuver around sales-floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience to all customers.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to policies and procedures, attempt to resolve issues, and partner with leadership on escalated issues.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards as directed by management.
Maintain organization and cleanliness to promote a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies.
Communicate Loss Prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events and stay current on financial goals and priorities.
Support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment by exhibiting core value behaviors.
Adhere to Employee Appearance Guidelines.
Learn about products, brands, fashion, and trends, and work to improve individual performance as a productive team member.