Sales Associate - Volkswagen

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate follows dealership management’s sales process and customer-interaction guidelines while engaging with customers and maintaining regular contact through in-person visits, phone calls, direct mail, email, and virtual visits. The role involves learning factory qualifications and product details for each model sold, following up with previous customers, developing new prospects, and working to improve personal selling skills. The Sales Associate presents customer offers to management, prepares and processes sale paperwork, delivers vehicles, and handles trade-ins as directed. The role also includes taking customers on test drives in accordance with safety guidelines, creating product-demonstration videos using a third-party platform, using a personal device for multi-factor authentication, and following workplace safety precautions. Other duties may be assigned by the manager. The position involves regular standing and walking, customer interaction, driving, and lifting. The employee frequently works outdoors and may encounter weather conditions, fumes or airborne particles, and extreme temperatures. Travel within or outside the area may be required but is infrequent.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to support an excellent customer experience.
Ability to use a third-party video-recording platform to create on-the-spot demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive ‘can do’ attitude.
Ability to set a positive example by consistently displaying servant-leadership behaviors.
Must be able to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High school diploma or GED, and/or equivalent work experience (preferred).

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Engage proactively with customers and maintain regular contact through floor time, phone calls, direct mail, email, and virtual visits using company-designated platforms.
Obtain training needed for factory qualifications and product knowledge for each model sold.
Contact previous customers regularly and as scheduled, and report performance to the sales manager.
Take customers on test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multi-factor authentication to help secure company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.