Sales Associate - Volkswagen

Bob Moore Auto Group, LLC•Oklahoma City, OK

About The Position

The Sales Associate supports vehicle sales at a Volkswagen dealership by following dealership management’s sales process and engaging with customers through in-person and digital channels. The role involves learning Volkswagen models and obtaining factory qualifications, maintaining contact with prospective and previous customers, conducting test drives, presenting purchase offers to management, processing sales paperwork and trade-ins, and delivering vehicles. The associate is also expected to develop a prospecting plan, generate new clients daily, improve personal selling skills, and use a personal device for multi-factor authentication to access company systems. The position requires a valid, unrestricted driver’s license, a clean driving record, and previous automotive sales or customer service experience. A high school diploma or GED is preferred, or equivalent work experience. The associate must communicate effectively, stay organized, work independently and with a team, and provide a positive customer experience. The role involves regular standing, walking, talking, driving, and other physical activities, including lifting. Work is frequently outdoors and may involve exposure to weather, fumes, airborne particles, and temperature extremes. The position may require infrequent travel within or outside the area.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills, including ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize multiple tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video-recording platform to create on-the-spot video demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive, can-do attitude.
Ability to set a positive example by consistently displaying servant leadership behaviors in daily actions and decisions.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.
Ability to meet the physical demands of the role, including lifting and moving up to 25 lbs. regularly, up to 50 lbs. frequently, and more than 100 lbs. occasionally with proper assistance.
Ability to perform duties requiring close and distance vision.

Nice To Haves

High school diploma or GED, or equivalent work experience.

Responsibilities

Follow the dealership management’s sales process and customer interaction guidelines.
Engage proactively with customers and maintain regular contact through in-person visits, phone calls, direct mail, email, virtual visits, and designated third-party software and online platforms.
Complete training required for factory qualifications and product knowledge for each model sold.
Contact previous customers on a regular, scheduled basis and report performance to the sales manager.
Conduct customer test drives according to management’s personal safety guidelines.
Present all customer vehicle purchase offers to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time each day generating new clients.
Use a personal device for multi-factor authentication to provide additional security for company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.