Sales Associate- Volkswagen Mall of GA

AutoNation

1d

About The Position

The e-Commerce Sales Associate works with customers online, over the phone, and in person to guide them through purchasing a vehicle in a no-haggle sales environment. The role includes responding to leads promptly, answering questions, sharing information, and guiding customers from initial phone or internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options suited to their needs and budgets, and closes sales. They provide an exceptional customer experience before and after purchase, follow up to confirm customer satisfaction, and help transition customers to the Service department to support their ownership experience. AutoNation offers nationwide inventory and a supportive team, with potential career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond promptly to customer leads and inquiries online and over the phone.
• Answer customer questions and provide vehicle and purchasing information.
• Guide customers from phone and internet contact through an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs, lifestyles, budgets, and expectations.
• Close vehicle sales.
• Follow up after purchase to ensure customer satisfaction and build loyalty.
• Help transition customers to the Service department to support their ownership experience.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.
• Potential career paths into finance, management, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED