Service Advisor- Volkswagen Mall of GA

AutoNation • Buford, GA

1d

About The Position

AutoNation is one of the largest automotive retailers in the United States, providing new and used vehicles, customer financing, parts, and maintenance and repair services. As a Service Advisor, you will join a nationwide team that services 20,000 cars a day and helps build long-term customer loyalty. You will use communication skills, automotive knowledge, and technology to identify service opportunities that help keep customers’ vehicles safe.

Working in a service department, the Service Advisor serves as the go-between for Service Technicians and customers and takes an active role in the service lane. You will explain technician recommendations in clear, easy-to-understand language and suggest relevant services to customers. AutoNation promotes an inclusive workplace and encourages candidates from all backgrounds to apply.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, a vehicle walk-around, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce customer repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to effectively assist customers.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation
• 401(k) matching
• Health insurance plans
• Dental insurance plans
• Vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to discounts and deals through YouDecide

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED