Automotive Sales Professional | Volkswagen

Hendrick•Concord, CA

1d•Onsite

About The Position

Hendrick Volkswagen of Concord is seeking an energetic and motivated Automotive Sales Professional to showcase vehicle inventory, engage with customers, and guide them through the automotive buying process. The role involves building lasting customer relationships, supporting dealership sales goals, and developing sales expertise in a fast-paced environment. The dealership highlights Volkswagen’s quality, style, and commitment to sustainability. This is a full-time position with rotating day, evening, and weekend shifts. Dealership hours are between 9:00 a.m. and 8:00 p.m., Monday through Sunday. Pay starts at $60,000 per year and is based on sales performance, with top performers earning more than $100,000. A starting salary guarantee is offered. Work is performed throughout dealership premises, indoors and outdoors, including on customer test drives. The role involves frequent movement around the facilities and outdoor car lot, and is described as heavy standing work. Employees may encounter varying work environments and perform a variety of tasks. Hendrick describes its culture as emphasizing customer satisfaction, integrity, teamwork, accountability, servant leadership, and continuous improvement. The company is an equal opportunity employer and encourages applications from minorities, women, veterans, and individuals with disabilities.

Requirements

Valid driver's license.
College degree, high school diploma, or equivalent.
Two years of direct customer-facing sales experience in automotive or a similar fast-paced retail environment.
Proven automobile or retail sales experience, with a focus on high-end or business-to-business transactions.
Strong negotiation skills and excellent communication abilities.
Demonstrated success in outbound sales, including cold calling and lead generation.
Familiarity with CRM software for managing sales pipelines and customer data.
Knowledge of inventory management, inventory control, and retail math principles.
Strong organizational skills to manage multiple clients and tasks efficiently.
Experience with retail operations, including closing deals, upselling, and sales support.
Ability to deliver presentations or product demonstrations when needed.
Friendly customer-service orientation, excellent phone etiquette, and interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to instructions and deal with standardized situations.

Responsibilities

Greet customers warmly and identify their needs through active listening and conversation.
Demonstrate vehicle features, specifications, and benefits to prospective buyers.
Manage a sales pipeline by following up with leads by phone, email, and in person.
Conduct cold calls and other outbound sales activities to generate business opportunities.
Negotiate deals while maintaining transparency and integrity.
Use CRM software to track customer interactions, inventory information, and sales processes.
Upsell additional products or services, such as extended warranties or accessories.
Maintain organized inventory records and assist with dealership inventory control.
Provide outstanding customer service through professional phone etiquette, clear communication, and a friendly demeanor.
Follow other instructions and perform other duties and responsibilities as requested by a supervisor.