Sales Associate - Audi

Bob Moore Auto Group, LLC•Oklahoma City, OK

23h

About The Position

The Sales Associate follows the dealership's sales process and engages with customers through in-person visits, phone calls, direct mail, email, and virtual channels. The role includes learning factory qualifications and product knowledge for each model, maintaining contact with previous customers, prospecting for new clients, presenting customer offers to management, and preparing paperwork to complete sales. The associate also conducts customer test drives under management guidelines, delivers vehicles, and processes trade-ins as directed. The role uses a personal device for multifactor authentication and requires ongoing efforts to improve selling skills and enforce workplace safety precautions. The employee is regularly required to stand, walk, talk or hear, and perform activities such as reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving. Lifting requirements include up to 25 pounds regularly, up to 50 pounds frequently, and occasionally more than 100 pounds with proper assistance. Work frequently involves exposure to outside weather, and occasionally fumes or airborne particles, extreme cold, or extreme heat. The noise level is usually moderate. The role routinely uses standard office equipment and may involve infrequent travel within or outside the area.

Requirements

Valid, unrestricted driver's license that permits operation of company-owned vehicles and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive, can-do attitude.
Ability to set a positive example by consistently displaying servant leadership behaviors in daily actions and decisions.
Must be able to pass a drug/alcohol urinalysis and drive a vehicle.
Must be able to meet the listed physical demands, including regular lifting up to 25 pounds, frequent lifting up to 50 pounds, and occasional lifting over 100 pounds with proper assistance.

Nice To Haves

High school diploma or GED, and/or equivalent work experience (preferred).

Responsibilities

Follow the dealership management's process for sales and customer interactions.
Engage with customers and maintain contact through floor time, phone calls, direct mail, email, and virtual visits using company-designated software and online platforms.
Obtain training for factory qualifications and product knowledge for each model sold.
Contact previous customers on a regular, scheduled basis and report performance to the sales manager.
Conduct customer test drives according to management's personal safety guidelines.
Present customer purchase offers to management.
Prepare and process paperwork required to complete vehicle sales.
Deliver vehicles to customers and process trade-ins as directed by management.
Develop a long-term outside prospecting plan and spend time each day generating new clients.
Use a personal device for multifactor authentication to provide additional security for company network and site access.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.