Sales Associate - Audi

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate is responsible for following dealership management’s sales process and customer interaction guidelines, building and maintaining customer relationships, learning Audi products, presenting customer offers, and completing vehicle sales and deliveries. The role includes prospecting for new clients, conducting test drives, processing required sale and trade-in paperwork, and working to improve personal selling skills. The position also requires enforcing safety precautions, using a personal device for multi-factor authentication to access company systems, and performing other duties assigned by the manager. The employee regularly stands, walks, talks or hears, and may need to sit, handle objects, reach, climb or balance, and stoop, kneel or crouch. The role involves lifting or moving up to 25 pounds regularly, up to 50 pounds frequently, and occasionally more than 100 pounds with proper assistance. The employee is frequently exposed to outdoor weather conditions and occasionally to fumes or airborne particles, extreme cold, and extreme heat. The noise level is usually moderate. The role routinely uses standard office equipment and may require infrequent travel within or outside the area.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals.
Ability to prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and a positive ‘can do’ attitude.
Must be able to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High School Diploma or GED, and/or equivalent work experience is preferred.

Responsibilities

Follow the dealership management’s sales process and guidelines for interacting with customers.
Make regular customer contacts through methods outlined by management, such as floor time, phone ups, mail, and personal visits.
Obtain training needed for factory qualifications and product knowledge for each model sold.
Contact previous customers regularly and as scheduled, and report performance to the sales manager.
Conduct customer test drives according to management’s personal safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Work to improve personal selling skills.
Use a personal device for multi-factor authentication to provide an additional layer of security for company network and site access.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.