Sales Associate at Chefs' Toys

TriMark•Los Angeles, CA

1d•$23 - $26•Onsite

About The Position

The Sales Associate provides customer service and sales support to chefs, restaurant owners, and cooking enthusiasts at the Chefs’ Toys retail store in Van Nuys. The role involves assisting customers with purchases, facilitating special orders, answering inquiries, resolving complaints, and processing refunds and exchanges. The Sales Associate also works toward weekly and monthly sales goals, handles quotes and bids, follows up with customers, conducts outreach to current and lapsed customers, and identifies opportunities to upsell. The position includes handling payments and cash-register balancing, maintaining an organized workspace, and occasionally visiting customers to strengthen relationships and gather feedback. The role reports to the Store Manager and is full-time and in-office.

Requirements

High school diploma or GED, or equivalent military or practical experience.
1–2 years of previous cashier and customer service experience.
Ability to read, write, and speak English sufficiently.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Energetic personality and a customer-focused approach.
Ability to multitask and learn quickly in a dynamic retail environment.
Computer literacy.
Excellent interpersonal skills for collaborating with vendors, customers, and team members.
Ability to pass a background check after offer acceptance.

Nice To Haves

Foodservice industry experience.
Spanish-English bilingual proficiency; bilingual proficiency in another language relevant to the local area is also a plus.
Knowledge of other languages.

Responsibilities

Assist professional chefs, restaurant owners, and cooking enthusiasts with purchases at the counter.
Communicate and collaborate with vendors and customers to facilitate special orders.
Upsell on the sales floor by identifying opportunities to enhance customer orders and increase revenue.
Achieve weekly and monthly sales goals.
Participate in the quote and bid process and follow up with customers.
Conduct outreach to current and lapsed customers to foster relationships and repeat business.
Resolve customer complaints promptly and effectively.
Process refunds and exchanges with a customer-focused approach.
Work independently or with minimal supervision, showing initiative and responsibility.
Accept payments, verify prices and quantities, and provide receipts.
Bag purchases for safe transport.
Balance the cash register and generate credit and debit sales reports.
Maintain a clean and organized workspace.
Occasionally visit customers to strengthen relationships and gather feedback.