Sales Associate Waldorf FT

Goodwill of Greater Washington • Waldorf, MD

11d

About The Position

Sales Associates work collaboratively as the face of Goodwill’s retail operations, providing customer service and helping create a positive impact in the community. The role includes assisting customers in and around the store and by phone, putting merchandise on the sales floor, operating the register, maintaining merchandise displays, and keeping the store clean and orderly. Goodwill also describes opportunities for professional growth.

Requirements

• Ability to communicate effectively with customers and Goodwill associates.
• Ability to provide exceptional customer service.
• Ability to settle customer complaints.
• Ability to perform basic math.
• Ability to stand for prolonged periods, up to 7 hours per 8-hour shift.
• Ability to bend and frequently lift up to 40 pounds.
• Basic working knowledge of computer applications and the internet.

Nice To Haves

• At least six months of previous work experience.
• High school diploma or equivalent.
• Previous experience working in a retail environment.
• Excellent customer service-related skills.
• Working knowledge of a cash register.
• Complete fluency in English and multilingual ability.

Responsibilities

• Provide professional and courteous service to customers inside and outside the store and over the phone.
• Ensure merchandise is placed on the sales floor in a timely manner.
• Ring items accurately at the register.
• Handle cash accurately, including making change and operating and maintaining the cash register, check and charge card machine, and calculator.
• Maintain knowledge of merchandise and answer customers’ questions courteously and promptly.
• Keep floor merchandise neat and orderly on racks, shelves, and in bins, and assist customers with purchase selections.
• Maintain a clean, professional appearance.
• Keep the register area orderly and clean.
• Maintain familiarity with store security procedures and use security practices when necessary.
• Perform housekeeping and store upkeep, including sweeping, mopping, vacuuming, wiping shelves, and dusting restrooms and dressing rooms.
• Perform other duties as assigned by management.

Benefits

• Option for same-day pay.
• Accrued personal time off (PTO).
• Paid holidays.
• Premium pay for working certain holidays.
• Basic life insurance.
• Short- and long-term disability benefits.
• Individual and family medical, dental, and vision benefits.
• Pet insurance.
• Employee discounts.
• Access to an employee assistance program (EAP).
• 403(b)/401(k) plan with match available after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed