Sales Associate

La-Z-Boy • Cedar Rapids, IA

9h • $40,000 - $60,000 • Onsite

About The Position

The Sales Associate sells La-Z-Boy furniture, accessories, and services by delivering a high-quality customer experience and following the company’s selling process. The role builds lasting customer relationships, supports sales and design-program goals, and develops knowledge of interior design through training and collaboration with a La-Z-Boy Designer. Responsibilities also include supporting store operations, maintaining the showroom, completing customer orders and records, and opening and closing the store.

Compensation includes a $16-per-hour training wage for 2–6 weeks with no commission, followed by a $13-per-hour base wage plus uncapped commissions and an opportunity for quarterly bonuses of up to $2,000. Commission rates vary from 2% to 6% according to sales type. The stated average annual earning potential after training is $40,000–$60,000+, inclusive of base pay, bonus, and commission. The company will ensure compensation meets applicable state and local minimum-wage requirements.

The position is based in a La-Z-Boy Furniture Galleries showroom in Cedar Rapids, Iowa, and is listed at 20 weekly hours. The work requires schedule flexibility, including evenings, weekends, and holidays as business needs require. The role involves standing for extended periods, repetitive hand motions, and lifting or carrying up to 50 pounds. Employees work indoors and must pass a background and drug screen.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively as part of a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to use repetitive hand motions nearly continuously and to sit, walk, bend, and stoop as needed.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and the ability to close a sale are strongly preferred.
• Bachelor’s degree in Business or a related field.
• Luxury sales experience is a plus.
• Passion for modern aesthetics and premium materials.

Responsibilities

• Sell furniture, accessories, and services to contribute to store sales goals.
• Promote the Design program and support the Designer in achieving established sales goals.
• Follow the La-Z-Boy selling process and provide customers with a positive, informative experience.
• Use sales techniques including approaching customers, building rapport, discovering needs, presenting customized options, addressing objections, closing sales, following up, providing after-sale service, and maintaining contact with customers and prospects.
• Use store promotions, marketing initiatives, and grassroots programs to support sales.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional in-home consultations and present customized room designs, fabric samples, furniture, tables, accessories, and professional installation services.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide excellent service to current and prospective customers and use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and teamwork.
• Respond to customer phone calls and emails, and help resolve issues or complaints by offering appropriate solutions and alternatives.
• Maintain positive working relationships with store employees and help train, coach, and develop peers on product knowledge and sales skills.
• Promote a culture of sales and service.
• Help maintain the store’s visual presentation, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete orders, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain knowledge of company standards, products, processes, and internal systems.
• Schedule customer deliveries consistently.
• Open and close the store.
• Show urgency, enthusiasm, and excitement when working with the store team and customers.

Benefits

• 401(k) retirement plan with company match of up to 6%.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Basic life insurance.
• Paid holidays: 9–11 each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.
• Employee discounts.
• Paid training.
• Employee Assistance Program, including counseling sessions and financial and legal resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED