Sales Associate - Training Provided!

Eye Care Partners•Olathe, KS

2d•Onsite

About The Position

The Sales Associate (Optical Technician) helps deliver a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with the products and services offered. The position is full-time in Olathe, Kansas. The office is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. Associates need open availability to work shifts within those hours and may occasionally need to work earlier or later. The employee will not work all listed hours.

Requirements

High school diploma or GED.
At least one year in a role involving interaction with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Compliance with HIPAA requirements for protected health information.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; bending, stooping, and reaching; and fine motor and visual and auditory acuity requirements.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support while delivering the Total Patient Experience.
Determine patients’ wants and needs and recommend and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Keep frame displays clean, organized, stocked, and well presented.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.