Optical Sales Associate - Training Provided!

Nationwide Vision•Sierra Vista, AZ

10d•Onsite

About The Position

The Optical Technician delivers a Total Patient Experience by supporting patients’ medical needs while maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients’ needs with the products and services offered. Training is provided. The position is full-time and requires open availability for shifts scheduled within the office’s operating hours: Monday through Friday, 8 a.m.–7 p.m., and Saturday, 8 a.m.–4 p.m. Daily hours vary by location. Employees may need to work somewhat earlier or later as needed, but will not work all listed hours. The role also includes maintaining frame inventory and presentation, completing general office duties, and following applicable policies and patient privacy requirements.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Compliance with HIPAA requirements concerning protected health information.
Favorable background check as required by the state.
Proof of identity and authorization to work in the United States.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking and sitting, standing, and regular bending, stooping, and reaching; fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience, strongly preferred.
Current ABO/ABOC and NCLE certifications, or obtaining them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support through the Total Patient Experience.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and protocols, including those for maintaining accurate frame inventory.
Clean and organize frame displays and keep them fully stocked and well-presented.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements and applicable privacy policies and procedures.