Optical Sales Associate - Training Provided!
About The Position
An Optical Technician delivers a Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role is trained to dispense and fit glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and to connect patients’ needs with the goods and services offered. The position is with Nationwide Vision in Sierra Vista, Arizona. It is full-time, with open availability required for shifts during office hours: Monday through Friday, 8 a.m.–7 p.m., and Saturday, 8 a.m.–4 p.m. Hours vary by location, and employees may occasionally need to work earlier or later.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Comply with HIPAA requirements for protected health information.
- Favorable background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience, strongly preferred.
- Current ABO/ABOC and NCLE certifications, or willingness to obtain them within the first two years of employment; preferred but not required.
Responsibilities
- Build relationships with patients and provide medical support while delivering the Total Patient Experience.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders, and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols, including those for accurate frame inventory.
- Maintain clean, organized, fully stocked, and well-presented frame areas.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off and paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
