Optical Sales Associate - Training Provided!
About The Position
EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a network of more than 300 ophthalmologists, 700 optometrists, and over 650 affiliated practice locations across 18 states and 80 markets. Nationwide Vision is hiring an Optical Technician in Laveen, Arizona. The role provides a world-class patient experience by supporting patients’ medical needs and maximizing retail sales. The technician is trained to dispense and fit glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, connecting patients’ needs with the products and services offered. This is a full-time position with open availability for shifts during the office’s operating hours: Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. Daily hours vary by location; employees may occasionally need to work earlier or later. Employees are not expected to work all listed hours, but must be available for any shift within them.
Requirements
- High school diploma or GED.
- At least one year in a position involving customer or patient interaction, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Must comply with HIPAA requirements regarding protected health information.
- Favorable background-check result as required by the state.
- Must provide proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the physical demands of the role, including walking, sitting, standing, bending, stooping, reaching, handling items up to 25 pounds, and using fine motor skills and technology.
- Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients while providing medical support.
- Determine patients’ wants and needs and recommend and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and applicable protocols.
- Maintain clean, organized, fully stocked, and well-presented frame areas.
- Follow protocols to maintain accurate frame inventory.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off.
- Paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
