Optical Sales Associate - Training Provided!
About The Position
EyeCare Partners is hiring an Optical Technician for Nationwide Vision in Sierra Vista, Arizona. The role focuses on providing a high-quality Total Patient Experience, supporting patients’ medical needs, and maximizing retail sales. The Optical Technician helps patients choose eyewear and contact lenses based on prescriptions from optometrists and ophthalmologists, and is trained to dispense and fit glasses and contacts. The position is full-time, with open availability required for shifts within office hours of Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. Daily hours vary by location, and the employee may sometimes need to work earlier or later. The employee will not work all listed hours. The role also includes maintaining accurate frame inventory, keeping displays clean and organized, completing general office duties, and following applicable policies and HIPAA requirements. Other office duties may be assigned as needed.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience, strongly preferred.
- Current ABO/ABOC and NCLE certifications, or willingness to obtain them within the first two years of employment.
Responsibilities
- Build relationships with patients and deliver the Total Patient Experience while providing medical support.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids and policies.
- Clean and organize frame displays and maintain fully stocked, well-presented areas.
- Follow protocols to maintain accurate frame inventory.
- Complete general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
- Comply with HIPAA requirements concerning protected health information.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off.
- Paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
