Optical Sales Associate - Training Provided!

Nationwide Vision•Phoenix, AZ

10d•Onsite

About The Position

An Optical Technician delivers a Total Patient Experience by building relationships with patients, supporting their medical needs, and maximizing retail sales. The role is trained to dispense and fit glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, connecting patient needs with the goods and services offered. This position requires open availability for shifts during the office’s operating hours: Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. Daily hours may vary by location, and employees may occasionally need to work earlier or later. The employee will not work all operating hours but must be available for any shift within them.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Must comply with HIPAA requirements for protected health information.
Favorable background check as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
Current ABO/ABOC and NCLE certifications, or obtaining them within the first two years of employment.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately take measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and applicable protocols.
Maintain frame standards by cleaning and organizing well-stocked, well-presented areas.
Follow protocols to keep frame inventory accurate.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.