Seasonal Sales Associate - UGG

Deckers Brands•Wrentham, MA

1d•Onsite

About The Position

The Seasonal Sales Associate at UGG creates personalized shopping experiences that build customer satisfaction and brand loyalty. The role involves listening to customers, making recommendations based on their needs, sharing current product knowledge, and communicating UGG’s sustainability initiatives and social and ethical commitments. Sales Associates work collaboratively with the store team to achieve business goals and represent the brand positively in every interaction. The position provides customer service in person and by phone, including promptly greeting customers, responding accurately to questions, explaining the return policy, and following the Service Training Program. It also supports store operations by operating the cash register, handling money, checking and replenishing inventory, merchandising products to visual standards, and maintaining clean, organized back-stock and employee break areas. Associates follow safety and theft-response policies, adhere to the dress code, and communicate with the Store Manager about lateness or absences.

Requirements

High School Diploma.
Excellent verbal and written communication skills, including the ability to convey the Deckers Brands Vision and Mission.
Highly motivated team player and self-starter.
Flexibility of schedule and hours to meet business needs.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Two years of retail store experience preferred.

Responsibilities

Create personalized shopping experiences and provide exceptional customer service in store and by phone.
Greet customers promptly and courteously, address their questions accurately, and communicate the return policy.
Listen to customer needs and offer recommendations using current brand and product knowledge.
Communicate UGG’s sustainability initiatives and social and ethical commitments.
Model the Service Training Program and promote the store and brand image, including by adhering to the dress code.
Operate the cash register and handle money accurately.
Check inventory daily and ensure products are stocked and available.
Merchandise products in accordance with Visual Merchandising standards.
Maintain clean and organized back-stock and employee break areas, including daily vacuuming, sweeping, and dusting.
Follow safety-conscious practices and respond to theft in accordance with company policies.
Cooperate with the team to achieve business goals and notify the Store Manager in advance if late or absent.