Seasonal Sales Associate Freight

Five Below•Harrisburg, PA

1d•Onsite

About The Position

The Seasonal Sales Associate Freight supports customers and store operations at Five Below, helping create a positive shopping experience while contributing to store and company goals. The role involves greeting customers, identifying and meeting their needs, sharing product knowledge, recommending merchandise, promoting store events and sales, and resolving customer concerns professionally. Associates also communicate merchandise and service needs and customer feedback to management, collaborate with coworkers, and support a productive team environment. The position requires frequent use of registers and other devices, handling and stocking merchandise, retrieving and putting away stock, and moving around the sales floor and stock room. Associates must be available for a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The role requires standing upright for much of the workday and performing routine lifting, reaching, ladder use, and bending.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and concerns courteously and professionally.
Basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to identify and understand email and printed instructions.

Responsibilities

Greet and acknowledge customers promptly, assist them efficiently, and manage multiple customer interactions.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions using product knowledge, seeking exchanges instead of returns when possible.
Keep management informed about restocking and service needs and share customer feedback promptly.
Work collaboratively with the team to support store and company goals and a positive work environment.
Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
Move, retrieve, stock, and put away merchandise, including using ladders and working in the stock room.
Communicate accurately with customers, managers, and coworkers in person and by telephone.
Read and follow email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.