Sales Associate

Carters Inc. • Auburn Hills, MI

5d • Onsite

About The Position

As a Sales Associate, you will be the first face of the Carter’s brand for growing families. You will help customers navigate products and important moments in their parenting journey, in a welcoming and inclusive environment. Carter’s provides training and development programs to support employees’ skills, individual growth, and career development. The position involves customer service in a busy retail environment, register transactions, store replenishment and shipment tasks, and helping maintain a safe and clean store. Availability may include days, nights, weekends, and holidays as scheduled. The job description notes that duties may be changed or reassigned at management’s discretion and that employees may be required to perform duties not listed.

Requirements

• Positive, solutions-oriented mindset.
• Demonstrated customer service and customer engagement skills.
• Effective, professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Welcome customers with a warm greeting and assist with product styles, features, and benefits.
• Proactively resolve customer issues and assist multiple customers in a busy retail environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules designed to support work-life balance, with hours of operation that may accommodate personal activities.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program offering tuition-free GED or bachelor’s degree completion, or English as a second language learning.
• Professional and personal development, including programs to build skills and support career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed