Sales Associate

Express • Hagerstown, MD

5d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Sales Associate provides an excellent in-store shopping experience while also helping with tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining orderly and safe store areas, assisting with product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs. The posting lists a minimum of six months of relevant experience and requires availability for nights, weekends, and non-business hours.

Requirements

• High school education or equivalent.
• At least six months of relevant job experience; 0–2 years listed.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours, meeting defined availability criteria.
• Ability to meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room, keeping the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Assist with additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED